We want you to be completely happy with your Designed to Care purchase

For whatever reason, should you wish to return or exchange anything you have bought from us we will happily offer you a refund or exchange provided the item is returned to us in a resaleable condition* within 28 days of purchase. We will refund the price of the item to the purchaser or exchange the product once it is received.

What do you need to do to return an item for refund or exchange?
  • You will need to provide us with some vital information and post the items back to us in a resaleable condition* within 28 days. To make this process easier, please complete our returns/exchanges form which was sent with the original parcel. Using this form you will be able to tell us your original order number, what items you wish to return and/or details of any exchange you require.
  • We recommend that you post any items back to us using either Registered Royal Mail (so if it goes missing in the post at least you have evidence of returning it to us) or you might find the Royal Mail’s ParcelForce home collection service a more convenient solution.
  • Please return both the items and a completed returns/exchanges form to:

Designed to Care - Exchanges & Returns 

C/O MT Mobility

139 Cornwall Street, Plymouth PL1 1PA

  • You are responsible for paying the returns postage.  However, if you wish to exchange the item, we will pay for the postage for the new items.
  • Any refunds will be credited to your original method of payment within 5 working days of us receiving them back.

* Note - If goods are not returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. If you wish to talk to us about your return or exchange please call us on 0845 224 9687 or 0800 046 1095 between 8am to 6pm (GMT) on weekdays or email us at   with your name, order reference, phone details and some notes about your order and we will call you back within 48 hours.

Your UK statutory rights are not affected by our Exchanges and Returns Policy

Christmas 2018 Returns

We have extented our usual 14 days returns period for Christmas gifts purchased up to 22nd December.  You can now return goods for an exchange or refund up to 31st January 2019.   Please mark Christmas Gift on the returns form.