Your privacy is important to us

What information do we collect?

When you order from Designed to Care we will quite naturally ask for your name, telephone number, home address, delivery address, email address, payment details and eligibility to claim VAT Relief. Using Google Analytics, we also collect information on how people are using our site so that we can improve it – this information isn’t personal, instead it tells us information about how people are using our website - for instance, it can tell us 'how many people are visiting our site', 'what pages they visit' and 'how long they stay'.

What do we use this information for?

The information we ask you for when placing an order helps us and our suppliers to process your order. Without it, we wouldn’t know what you want or where to send it to. We and any suppliers that are involved in fulfilling your order comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We may also from time to time email or post you with information about our range or new offers, when ordering you will be given the opportunity to ‘opt out’ of receiving any of this information and indeed at anytime you can unsubscribe either via email: or phone 0845 224 9687 or 0800 046 1095.

Security policy

Shopping on is secure

Our website uses SSL encryption technology for handling personal and payment information – this is the standard security software used for online transactions – it encrypts and protects your information.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the in your browser address window. A small locked padlock will also appear in the either in your address bar or in bottom bar of your browser window. You will see this in our checkout process.