Designed to Care is committed to making our website accessible to as many people as possible.

We adhere as closely as possible to the Web Accessibility Guidelines, published by the W3C Group and the UK Government’s guidelines outlined in the 1995 Disability Discrimination Act.

Keyboard shortcuts
Access keys have been set up to allow a quick route to certain pages and sections of the website, without the need for a mouse. To activate these, hold down the 'Alt' key (for Windows), or 'Ctrl' key (for Apple Mac) and press one of the following keys. Visitors with an Internet Explorer browser will need to press 'Enter' afterwards:

1 - Home page
3 - Site map
4 - Search
5 - Frequently Asked Questions
6 – Help
7 - Complaints procedure
8 - Terms and conditions
9 - Feedback form
0 - Access key details

Appearance and font size
The website has been designed to appear best on a monitor set at a screen resolution of 800 x 600 pixels and above.

Fonts, text sizes and colour are set with the use of Cascading Style Sheets (CSS). These can be overridden with your own stylesheet by configuring your browser settings appropriately.

If you are using the Internet Explorer for Windows browser, select the 'Tools' menu, then 'Internet Options'. The 'Accessibility' tab has an option for selecting your own stylesheet to use. The 'Safari' browser for Apple Mac permits you to choose your own stylesheet by selecting 'Preferences' from the 'Safari' menu, selecting the 'Advanced' tab, and altering the 'Style Sheet' property.

Some visitors may find it necessary to increase or decrease the size of the text appearing on screen. This can be achieved by holding down the 'Ctrl' key (for Windows), or 'Cmd' key (for Apple Mac), then pressing + or - to alter the font size up or down respectively. Internet Explorer users can use the 'View' menu, highlighting the 'Text Size', then selecting the appropriate option.


If you are having any problems accessing our site please contact us directly on 0845 224 9687 between 8am to 6pm (GMT) on weekdays or email

Learn more about the accessibility features in your browser

Internet Explorer - Help > Contents > Accessibility

Firefox -